In the world of academia, we often focus on the intellectual aspects of teaching and learning, but there is another crucial dimension that often goes unnoticed, which is emotional labour. What is emotional labour you wonder? Emotional labour is a term coined by the sociologist Arlie Hochschild in her 1983 book “The Managed Heart: Commercialization of Human Feeling,” and she refers to emotional labour as the process of managing emotions to fulfil the emotional requirements of a job. In order words, we suppress our true feelings while displaying other, or even oppositive emotions as part of their work role.

In the context of university lecturers, emotional labour involves managing not just their own emotions but also the emotions of their students, colleagues, and the overall academic environment. This concept extends beyond the façade of politeness and encompasses the genuine emotions and empathy necessary for creating a positive and engaging learning environment.

There are several reasons why understanding emotional labour among lecturers is important. One of the reasons is because part of a lecturer’s job is that they are required to get students engaged. Lecturers who can effectively manage their emotional labour (e.g., suppress negative emotions such as anger and disappointment) can create a more supportive and engaging classroom environment. Thus, students who feel valued and respected are also more likely to be motivated to learn and actively participate in their education.

Another reason is because teaching can be emotionally demanding. Lecturers often deal with students’ various needs and expectations, as well as the demands of their academic institution which at times may take a toll on their emotional wellbeing. Recognising and addressing the emotional labour involved in their interactions with students can help prevent burnout and stress, which are unfortunately common and increasing in the academic world. When lecturers are aware of their own emotions and how to manage them, it allows them to maintain better mental and emotional wellbeing. Managing emotional labour involves setting boundaries, practicing self-care, and seeking support when necessary.

Apart from that, performing emotional labour is important as it allows lecturers to teach effectively. Effective teaching is not a one-size-fits-all approach. It requires lecturers to adapt and respond to their students’ needs, and the ability to employ diverse teaching strategies. When lecturers are able to gauge students’ emotional states, they can then tailor their teaching methods accordingly. For instance, when lecturers recognise a student who is struggling with a concept or facing personal challenges, they can respond with empathy and support which can eventually improve the students’ learning outcomes. When students feel emotionally supported by their lecturers, they are more likely to overcome personal challenges and obstacles to their learning.